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Shipping policy

1. Processing Time:

  • Orders are typically processed within 2 business days of receiving payment.
  • During peak seasons or sales, processing times may be slightly extended.

2. Shipping Methods:

  • We offer standard and expedited shipping options.
  • Shipping costs and estimated delivery times are provided during the checkout process.

3. Shipping Locations:

  • Please contact our sales team for information on shipping to locations not listed on our website.

4. Shipping Confirmation:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

5. Delays:

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

6. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.

7. Customs and Duties:

  • International customers may be subject to customs duties or taxes upon arrival of the package. These charges are the responsibility of the customer.

8. Incomplete or Incorrect Address:

  • We are not responsible for orders with incomplete or incorrect shipping addresses. Please double-check your shipping information before completing your purchase.
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Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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